Refund Policy

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NEXTDEL sells downloadable digital products and digital access-based products. Because digital products can be downloaded or accessed immediately after purchase, refunds and returns are generally not offered once an order has been successfully delivered or access has been provided.

When we will help

Nothing in this policy limits any rights or remedies you have under applicable consumer protection law. We will provide a remedy — such as re-delivery, a replacement or a refund — in situations including:

• Duplicate charge: you were charged more than once for the same order.
• Unauthorised transaction: a payment was made without your permission.
• Non-delivery: you paid but did not receive access and we are unable to provide it.
• Technical failure: the file or access link is defective and we cannot fix it within a reasonable time.
• Other cases where a remedy is required by law.

How to request help

Contact us through the Contact Us page within 7 days of purchase with your order ID, the email used at checkout and a description of the issue. Approved refunds are processed to the original payment method; timelines depend on your bank and payment provider.

Failed or pending payments

If money was debited but your order shows as failed, the amount is normally reversed automatically by your bank or payment provider within 5–7 working days. Contact us if it isn't.